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If you're like most people who use computers, you employ Excel on a regular basis, whether you're calculating your household expenditures and income or determining what each of your company's sales consultants sold for the month. But, if you're like most Excel users, the odds are also good that you are not employing this program to its full capability.

The president election. Holiday shopping. How we fight terrorists. They were all impacted in 2012 by technology. And what does the future hold? Consider new technology spreading quickly to emerging countries, or consumers in the developed world spending a lot more of their hard-earned money on new tech? And definitely look for the further growth and development of miniature tablets with high-resolution screens measuring 8 inches or less.

Now, let’s say you run into a best-case-scenario when it comes to the dollars-and-cents comparison of your switch to IP telephony. Your current provider continues to sell their services for twice as much as the IP telephony provider you decided to switch to.

Often is seems that access to information quickly is important. Outdated technologies make this more difficult. The question to ask yourself is, do your customers understand the flow and creation of documents? (more…)

When we have a lot of clutter and papers on our desk, it can be hard to work efficiently. If you spend your days looking at a desk cluttered with all of your tasks, you can easily be intimidated. And what about under your desk?

What really matters when you’re purchasing a new laptop? New York Times writer Sam Grobart suggests that it’s not processor speed or a laptop’s graphics card that counts. Instead, typical laptop buyers – those who want to search the Internet, watch movies, send e-mail messages, and write reports on their machines – look at more down-to-earth measures of a laptop’s worth

Price is a huge factor when it comes to deciding between sticking with traditional telephony services and making the jump to IP telephony. It’s one of the biggest selling points IP telephony providers use to push their technology, and it’s one of the clearest, firmest, more directly measurable ways decision-makers at an organization can see the benefit of switching (more…)

Does your doctor take out a file with envelopes and notes when accessing your health records or do they use a computer? Probably, they are now employing a computer.

For Tim Shea, the founder and CEO of Alpha NetSolutions, a 10-year-old managed services and cloud computing provider based in Millbury, Mass., Hurricane Sandy was a non-event for his customers. That's because of the technology advances that have come with dramatic improvements in cloud computing, Shea said, and its accompanying backup disaster recovery.

Live chat is a great way to make it easy for your customers to contact you. If you like the concept of them having the capacity to go to your website and ask a live agent a question, you may want to look into live-chat