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Now, let’s say you run into a best-case-scenario when it comes to the dollars-and-cents comparison of your switch to IP telephony. Your current provider continues to sell their services for twice as much as the IP telephony provider you decided to switch to.

Often is seems that access to information quickly is important. Outdated technologies make this more difficult. The question to ask yourself is, do your customers understand the flow and creation of documents? (more…)

When we have a lot of clutter and papers on our desk, it can be hard to work efficiently. If you spend your days looking at a desk cluttered with all of your tasks, you can easily be intimidated. And what about under your desk?

What really matters when you’re purchasing a new laptop? New York Times writer Sam Grobart suggests that it’s not processor speed or a laptop’s graphics card that counts. Instead, typical laptop buyers – those who want to search the Internet, watch movies, send e-mail messages, and write reports on their machines – look at more down-to-earth measures of a laptop’s worth

Price is a huge factor when it comes to deciding between sticking with traditional telephony services and making the jump to IP telephony. It’s one of the biggest selling points IP telephony providers use to push their technology, and it’s one of the clearest, firmest, more directly measurable ways decision-makers at an organization can see the benefit of switching (more…)

Does your doctor take out a file with envelopes and notes when accessing your health records or do they use a computer? Probably, they are now employing a computer.

For Tim Shea, the founder and CEO of Alpha NetSolutions, a 10-year-old managed services and cloud computing provider based in Millbury, Mass., Hurricane Sandy was a non-event for his customers. That's because of the technology advances that have come with dramatic improvements in cloud computing, Shea said, and its accompanying backup disaster recovery.

Live chat is a great way to make it easy for your customers to contact you. If you like the concept of them having the capacity to go to your website and ask a live agent a question, you may want to look into live-chat

Mobile is big — just how big is reflected in current shipments of mobile devices. Samsung shipped more than 60 million Android-powered Smartphone’s in the last quarter. Apple shipped more than 149 million iPhones so far in 2012. And tablet vendors, led by Apple and Samsung, shipped more than 100 million tablets this year to date.

With Superstorm Sandy causing untold destruction and massive disruptions to large swathes of New Jersey and New York City, some organizations have begun to wonder how, exactly, they’d fair if they were hit by a massive weather systems, while other organizations are left with the mess of figuring out how they’re going to rebuild their communications infrastructure in a manner that will ensure continuity no matter what happens.