Definition of Statement of Work (SOW) Users

Often there is miscommunication over what qualifies as a User under Kloud9's SOW. This section clarifies that.

Users under Kloud9's SOW, are computer system/network logins from the company computer system directory used by humans including shared logins. This excludes System Service logins (logins used by computer systems for integrations), and Administrator logins used only for elevation of privileges.

Should a client not have a company computer system directory, users will be based on the contract amounts at initial signing only, until a directory is established.

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