The cost of communicating with your phone may increase sometimes, and if you are faced with many monthly bills, this might make you unhappy. But VoIP phone services might be all you need.
Voice over Internet Protocol (VoIP) is a budget-friendly alternative to conventional phone systems, as it has significantly reduced communication costs over time.
VoIP's many features make it unique to help you improve your business communications. As you continue reading, you will learn about these features and see how you can leverage them to enhance your business phone system.
What Is a VoIP Phone Service?
A VoIP phone service, or Voice over Internet Protocol, is a phone system that utilizes an internet connection to make and receive calls, eliminating the need for conventional landline phone services. While landlines require the physical installation of wires, VoIP phones use your existing internet connection for all kinds of communication.
Top Features of a VoIP Phone
VoIP phone services come with many features, ranging from basic to advanced, security, mobile, and integration, and here is a closer look at them.
Basic Call Handling Features
VoIP phones' basic or telephony features are the foundation of a modern phone system for businesses. They enable flexibility, professional communication, and more efficiency.
The basic features include the following:
Voice Calls
You can make voice calls anywhere in the world and to anyone through your VoIP phone. This feature differs from a regular phone call because it uses the Internet. It allows you to use your speakerphone, headset, and computer’s microphone.
Caller ID
VoIP Caller ID shows you who is calling before you pick up. This feature prepares you for a conversation and allows you to prioritize important business calls or bypass undesirable interruptions.
Video Calls
The video call feature lets you make face-to-face calls with your family and friends. It requires a steady internet connection and a webcam. Video calls are perfect for virtual interviews or remote meetings at the workplace.
Call Forwarding
This feature is for mobile workers and others who are not constantly at their desks. It allows you to automatically redirect calls to your home office, cell phone, or another colleague at work when you cannot receive them.
Call Transfer
Transferring calls streamlines call management within teams. It allows you to redirect calls to the right person seamlessly. Call transfer provides a professional and smooth experience, eliminating the need for callers to hang up or redial.
Advanced Features
VoIP advanced features include the following:
Conference Calls
Conference call VoIP phone features make remote gathering easy. You can meet many people and connect with multiple participants through video or phone calls.
Call Analytic
This advanced feature involves metrics, call logs, and call reporting. Call analytics traces and investigates where your call is coming from, providing insight into your call duration and other data. You can use this metric to improve your communication system at the workplace.
Auto Attendant
VoIP phone service has an advanced feature that functions as a virtual receptionist directing calls to the appropriate department or person. It improves customer service and saves time.
Call Queuing
In managed IT services, call queuing helps control incoming calls by utilizing call queuing features. It keeps all calls in a virtual line, allowing you to answer them in order. This VoIP phone feature enhances customer service and decreases wait times.
Mobility Features
VoIP phones have mobile features, including:
Mobile App
Mobile apps on tablets and smartphones can send messages, make calls, and access your contacts. The VoIP phone mobile app feature allows you to use your business phone number across multiple devices.
Remote Work
This VoIP phone feature allows you to stay connected and remain productive regardless of location. It only requires an internet connection and enables successful remote IT support, as you can link up with customers and team members and make calls from different locations.
Phone Number Transfer
When you switch to VoIP, the phone number transfer feature lets you keep your current number. You may not need to change marketing materials or business cards, which helps you maintain customer recognition.
Security Features
VoIP phones have security features, and they include:
Firewall Protection
You can use a firewall to protect your VoIP phone system. This feature lets you secure your phone and network system from unauthorized sources. It also filters outgoing and incoming traffic and safeguards your system from vulnerability and cyber threats.
Encryption
Encryption helps keep sensitive information confidential. VoIP phones use encryption to scramble data and calls and only grant access to the authorized party. They use SRTP and TLS secure protocols to protect your business data and ensure that attackers cannot decipher or use it for malicious purposes even if the data is breached.
Password Protection
Cybersecurity solutions like password protection help secure your VoIP phone account. This feature allows only authorized users to alter sensitive information, safeguards your business days against unauthorized access, and requires a complex password to grant permission to your phone settings and account.
Integration Features
CRM Integration
CRM is a valuable software integration in a managed IT service. When you link your VoIP phone system to your customer relationship management (CRM), customer information and interactions are integrated in one place.
Helpdesk Integration
If you are running a small or large business, your workforce must be able to offer efficient IT help desk support to resolve technical issues. However, you can link your VoIP phone to helpdesk software, as this feature improves issue resolution and customer support. It also gives agents instant access to client information and interaction records.
ERP Integration
You can integrate your VoIP phone service with Enterprise Resource Planning (ERP). This feature automates repetitive tasks and simplifies processes to boost business productivity. It also links phone data to business operations and systems.
Conclusion
VoIP technology is more than phone and video calls; it is a blend of features that portrays small and large-scale businesses and how they communicate. It is a platform that simplifies IT operations and enhances customer satisfaction and workflow. The goal is to improve communication and productivity in business. So, considering the long list of VoIP features, consider boosting your communication system.
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