Working with Kloud9 is like having family members take care of me. Mark was the first to work with my family and he not only helped but was personable. I got the feeling right away that if there was something he was unsure about (early on in his career I believe), he sought help through his co-workers or from further research. The Kloud9 team always responds in a timely manner. Mark is an asset to the company and the primary reason I feel that we have trust in Kloud9. With that said, others, such as Trent have also been helpful. The fact that I know either of their names demonstrates that they prioritize their customers and I have not been tossed around to a stranger when I call. I have been satisfied with each person at Kloud9 and the services they provide.