Onboarding Info General InformationHeadquartersOrganization Name*Address Street Address Address Line 2 City State / Province / Region ZIP / Postal Code PhoneAre there any other locations Kloud9 IT will be supporting? Yes No For the Kloud9 IT Assessment Engineer to better understand the organization’s IT requirements, please provide a brief overview of what the organization produces and the IT infrastructure critical to enable your staff.Description of organizationAuthorization & Contact PoliciesPrimary ContactName* Primary Contact - First Name Primary Contact - Last Name Contact Number*Mobile Number*Email Address* Please check whether this contact is authorized to: Receive passwords and other sensitive information Open billable Kloud9 IT work orders Please list any "Do Not Call" times below, if any:Secondary ContactName Secondary Contact - First Name Secondary Contact - Last Name Contact NumberMobile NumberEmail Address Please check whether this contact is authorized to: Receive passwords and other sensitive information Open billable Kloud9 IT work orders Please list any "Do Not Call" times below, if any:Are there any additional contacts for your organization? Yes No Is Kloud9 IT authorized to start billable work during a critical outage when no contacts authorized to open billable work orders can be reached? Yes No Are there any restrictions? For example: "only if it pertains to a certain application", "only if there is a server down", etc.IT Environment and StrategyPlease list your top IT complaints, as reported by end users or IT staff: Click the plus button to add additional items.Are there any existing, immediate or short-term IT Initiatives (projects, upgrades, etc.)?* Yes No Are there any long-term IT Initiatives (projects, upgrades, etc.)? Yes No Internet Service ProviderPrimary ProviderContract or Account InformationType of ServiceCableDSL / ADSLT1T3FiberMPLSOtherCircuit ID (if applicable):Public IP Range (including subnet):Do you have additional internet connections at headquarters? Yes No Server RoomPlease generally describe the appearance and design of the server room:Is the equipment laid out in an orderly manner? Yes No Not Sure Are device labels accurate? Yes No Not Sure Are all devices clearly labeled? Yes No Not Sure Is cable management in use? Yes No Not sure What mitigation is in place for power failure?Has battery backup solution been tested recently? Yes No Not Applicable Public Domain & Website HostPlease list any public domain names managed by your organization Click the plus button to add an additional domain.Domain Registrar:Domain Registrar Admin Portal:Registrar Admin Portal User Name:Domain Registrar Admin Portal Password:Do you have more than one registrar? Yes No Public DNS Hosting:Public DNS Admin Portal:Public DNS Admin Portal User Name:Public DNS Admin Portal Password:Do you have more than one Public DNS Host? Yes No Who is your website developer? How do we contact them to receive support?SSL CertificatesDoes your organization have any active SSL certificates? Yes No Not Sure Remote Access SolutionWhat methods of external access are available (VPN, LogMeIn, Citrix, etc.)? What is the procedure to establish a connection to the remote access solution?Backup & Disaster RecoveryDoes your organization have a backup solution in place?* Yes No Describe your organization's disaster recovery plan:E-mail EnvironmentWhich option best describes your e-mail solution:* On-premise Exchange Hosted Exchange (Third-Party) Office 365 Exchange / Office 365 Hybrid Google Apps Amazon WorkMail Other OtherIs mail security employed to protect incoming and outgoing e-mails? Describe the service and general satisfaction with the service. Please provide instructions on how Kloud9 IT can access and assess (including username and password):Important Applications Please list all third-party applications your organization uses, along with vendor support information for each. You do not need to include any Microsoft applications.Application & VersionWho supports this application?Active Support Contract Yes Support Contact InformationPlease note anything else that Kloud9 IT should have on file for this application. This includes upcoming initiatives, support contract numbers, etc.Application & VersionWho supports this application?Active Support Contract Yes Support Contact InformationPlease note anything else that Kloud9 IT should have on file for this application. This includes upcoming initiatives, support contract numbers, etc.More Applications? Yes Application & VersionWho supports this application?Active Support Contract Yes Support Contact InformationPlease note anything else that Kloud9 IT should have on file for this application. This includes upcoming initiatives, support contract numbers, etc.Application & VersionWho supports this application?Active Support Contract Yes Support Contact InformationPlease note anything else that Kloud9 IT should have on file for this application. This includes upcoming initiatives, support contract numbers, etc.CredentialsAccount TypeLocal AdministratorDomain AdministratorWeb Portal LoginService AccountNetwork Device LoginUsernamePasswordAccount TypeLocal AdministratorDomain AdministratorWeb Portal LoginService AccountNetwork Device LoginUsernamePasswordMore accounts? Yes Account TypeLocal AdministratorDomain AdministratorWeb Portal LoginService AccountNetwork Device LoginUsernamePasswordAccount TypeLocal AdministratorDomain AdministratorWeb Portal LoginService AccountNetwork Device LoginUsernamePasswordAny additional information that you think will be helpful?Use the File Upload feature to attach any files that may be helpful for Kloud9 IT during the onboarding process. This may include photos of the server room, existing SOPs, or copies of current ISP documentation.Max. file size: 20 MB.Upload additional filesMax. file size: 20 MB.Upload additional filesMax. file size: 20 MB.Upload additional filesMax. file size: 20 MB. Δ