b'PRST STD SCAN THEUS POSTAGE QR CODE TOPAID CONTACT US BOISE, ID PERMIT 411Kloud9 IT HQ 9999 Granger Rd Cleveland, OH 44125INSIDE THIS ISSUEINSIDE THIS ISSUEHoliday Scams In Disguise: What To Watch Out For When Donating Online . 1Brand-Building Advice From KISSCo-Founder Gene Simmons . 3Holiday Tech Etiquette For Small Businesses . 4HOLIDAY TECH ETIQUETTE FOR SMALL BUSINESSESThe holidays are stressful enough without2 Set Friendly Sample: Our office is closed for the technology tripping you up. Customers are squeezingOut-of-Office Replies holiday weekend. Please leave a message, in last-minute errands, employees are jugglingand well return your call Monday morning. family schedules, and expectations are at their peak.Keep people out of e-mail purgatory. A good auto-replyFor urgent needs, press 1. Happy Holidays!The lastthing you want is to frustrate people withis professional but warm.avoidableslip-ups. Communicate Sample: Thanks for reaching out! Were closed Nov. 28Dec.5 Shipping DeadlinesThink of this as your Holiday Tech Manners Guide1. Well respond as soon as were back and caffeinated. If urgent,because nobody wants to be the business that ruinscall (XXX)XXX-XXXX. Wishing you a wonderful holiday! Post order-by dates prominently someones Tuesday. online and in customer e-mails. 3 Dont Overshare Missed expectations are worse than 1 Update Your Online Hours delayedpackages.Skip the travel stories. Stick to dates, response times and Dont let customers make the trip only to find youalternate contacts. Extra details can be both unnecessaryThe Bottom Lineclosed. Update: Google Business Profile (the big one!),and risky.Facebook/Instagram/Yelp, Your website banner andHoliday tech etiquette is about clear, Apple Maps. 4 Test Your Phone Systems human communication. A few quick Sample: Happy Holidays! Well be closed Nov. 28Dec.Outdated voicemail greetings cause headaches. Callupdates prevent frustration and keep 1 to spend time with family. Back Monday morningslightyour own number to confirm your message matchesyour reputation merry and brightturkey hangover included! your hours. even when youre not there.Technology That Works!844-KLOUD9IT (556-8394)4'