b'The Tech Cumulus March 2023SHINY NEW GADGET OF THE MONTH The Most Important Word In Business?Valves Steam DeckNintendo, Microsoft and Sony are someIts Not What You Thinkof the most prominent players in the video game console industry, but theres another name making headlines in these console wars: Valves Steam Deck. In fact, this is theA video podcaster recently asked me, perfect gaming system for anyone who isWhats the most important mindset for looking for a powerful and portable console. success in business? For a moment, I doubted I could identify just one key mindset The handheldfor success. As trusted advisors to CEOs system isand investors of large companies, our capable ofconsultants at ghSMART typically playing theemphasize the importance of context. most advancedFor example, there is no perfect AAA gamescandidate to hire for a job. Success available and comes independs mostly on a leader fitting a given three different storage sizes. If youvecontext, which has many variablesthe used Steam in the past on your PC, youllcustomer landscape, strategic challenges, immediately gain access to your library ofoperating challenges, financial or legal games and will be able to purchase any other games from Steam directly on thefactors and culture (among other things).device. Check out the Steam Deck if youre(Do) Create Unexpected in the market for an affordable, powerful andBut then it dawned on me. There is oneExperiences:At ghSMART, one of our portable gaming PC. mindset that I have observed in successfulcolleagues, Alan Foster, expressed an versus unsuccessful ventures. The mostinterest in improving his storytelling skills. important word in business, which you rarelyAlan is a charming Brit who leads our UK hear, is generosity. office. For anybody who knows him, they Want To Improve understand that hes already a fantastic Leaders who succeed are generous andstoryteller, but he just wanted to take his Your Business? treat everyone with a fundamental mindsetgame up a notchto dazzle audiences when of generosity. In contrast, people who lack ahe gave talks about leading talented teams. Track These 2 Key spirit of generosity fail in the long run. OverSome other colleagues took the initiative Performance Indicators the years, Ive witnessed many examples to research opportunities and found an Many businesses determine their levelof both selfishness and generosity. Here upcoming two-day seminar hosted by a star of success by looking at specific keyare a few lessons you can learn from my Hollywood movie screenwriter and master performance indicators. Some popularown experiences. storyteller. They got Alan admission to this KPIs include tracking revenue, customerexclusive seminar, comped the cost and satisfaction, lead generation and client(Dont) Trick The Customer:Once,gave the experience to him as a present. retention rate. But not everyone knowswhile talking with the CEO of a mortgageHow cool is that? Can you imagine working there are several other KPIs worth checkingcompany, I instantly got a bad feeling aboutat a firm where people look for ways to give out for their businesses. Below are twohis character. His mindset was selfish. Heyou what you need or want? As the chairman KPIs your business should track if youimplied that his business succeeded byand founder, I am very happy to see our arent already. tricking low-income homeowners intoculture of generosity and gratitude continue Contact To Customer signing up for mortgages with hidden termsto blossom as we grow.Conversion Rate:How many times doesthat were unfavorable to them. Well, that your team have to reach out to a potentialmindset backfired. When the housing crisisWall Streets Gordon Gekko may have said, customer before making a sale? The fewerhappened in 2008 and 2009 (caused partlyGreed is good, but a mindset of generosity is touches your team has before a sale, theby bad actors like this guy), a pile of lawsuitsbetter, especially if you want to succeed in your better their approach may be. snuffed out his company and career. career and live a fulfilling life.Churn:How many customers do you lose each month? By tracking this KPI, youll recognize when customers are dropping offDr. Geoff Smart is chairman & founder of ghSMART, a leadership consulting firm so you can make the necessary adjustmentsthat exists to help leaders amplify their positive impact on the world. Dr. Smart and to keep them. his firm have published multiple New York Times best sellers. He stays active in his community and has advised many government officials.Technology That Works!216-393-24843'