7 Things We Do Better

If your business is located somewhere around the Cleveland, Akron, Canton and Columbus areas, we assure you that Kloud9 IT, Inc. is not only one of the most technically proficient IT services and support providers around; there are also several other things we assure to our clients:

  1. Guaranteed One-Hour Response. Our expert technicians will address your computer problem immediately or call you back within 60 minutes or less. If your call is not responded to within an hour, we’ll fix the issue for FREE!
  2. Immediate Repairs. You don’t need to wait all day to get your computer issues fixed. Our all-inclusive support plan includes resolving any issues that arise in an expeditious manner -- be it remotely or onsite.
  3. No Technical Jargon. It’s important for us to give you clear answers to your computer and IT support questions. Our IT specialists will make sure you understand what’s going on or what’s going to happen, without all the unfamiliar ‘geek speak’.
  4. Absolutely 100% Satisfaction Guaranteed. That’s right. You can expect total satisfaction from us. We will bend over backwards to ensure you are happy with our IT support services and solutions.
  5. No Unpleasant Surprises. Feel confident that your network or data will never be compromised during maintenance or support. After evaluation, we will advise you of any potential risks and wait to have a clearance or authorization before we proceed any further. Having your data synchronized and backed up is one surefire way of keeping it safe and secured before any repairs are done to your machine.
  6. All Projects Completed Strictly On Schedule and Budget. When you hire us to complete a project, we will not nickel and dime you for “unforeseen” or “unexpected” charges. This can happen with unethical and incompetent technicians who don’t properly plan and research on the project, or use it as a way to extract more money. At Kloud9 IT, Inc., we make sure all our IT professionals do their homework, practice good business ethics, and satisfactorily complete projects ON TIME and ON BUDGET.
  7. Expect Accuracy With Our Billing. Your invoice is guaranteed to be accurately and completely detailed out. All charges are pre-approved by you, so you will know exactly what you’re paying for.