Meet The Team
Trent Milliron
CEO & Founder
Days at Kloud9 IT
- Quote you like: Thinking is man’s only basic virtue, from which all the others proceed. And his basic vice, the source of all his evils, is that nameless act which all of you practice, but struggle never to admit: the act of blanking out, the willful suspension of one’s consciousness, the refusal to think—not blindness, but the refusal to see; not ignorance, but the refusal to know. - Ayn Rand
- Expertise: Professional Selling
- Hometown: Shelby, OH
- First job: Waiter - Ponderosa Steakhouses
- Education and training: Ohio University - BA Managment Information Systems
- Number of computers at home: 2
- Hobbies: Weight Training; Shooting
- Fuel: Hyde Park Red Velvet Cake
- Favorite thing about Kloud9: Cool Atmosphere! I have a Fire Poll in my office.
- Recharging zone: Hyde Park
- Apps I can't live without: E-trade
- Tech tip: Need tech help, call Kloud9
Kim Stull
Executive Assistant to the CEO
Days at Kloud9 IT
- Quote you like: There are no dumb questions!
- Expertise: Customer Service & Organizational Skills
- Hometown: Newton Falls, Ohio
- First job: Gillettes Nursing Home
- Education and training: Associate Degree
- Number of computers at home: 1
- Hobbies: Shopping & watching my soap (Days of our Lives)
- Fuel: Chocolate
- Favorite thing about Kloud9: My Boss is my son-in-law!
- Recharging zone: Watching my Soap
- Apps I can't live without: Google
- Tech tip: Don’t keep clicking if computer doesn’t respond right away!!!
Jason Henkel
Customer Experience Manager
Days at Kloud9 IT
- Quote you like: If you think you can, you’re right. If you think you can’t, you’re right.
- Expertise: Desired future-state enablement
- Hometown: Shelby, Ohio
- First job: Golf club cleaner – Shelby Country Club
- Education and training: BA – Ohio University. MBA – Cleveland State University
- Number of computers at home: 1 (I’m a minimalist)
- Hobbies: Self-help anything (blogs, videos, books, etc). Meditation. Yoga.
- Fuel: Bullet proof coffee & White Tea
- Favorite thing about Kloud9: A ‘true’ cloud offering which enables profitable business processes
- strong>Recharging zone: Home with family.
- Apps I can't live without: Evernote, StumbleUpon, YouTube, Amazon Prime, Netflix.
- Tech tip: Take time to learn the software. Don’t just get it and sprint without taking proper time to really learn it… It’s a waste of money and more importantly, a waste of productivity.
Mark Milliron
Service Manager
Days at Kloud9 IT
- Quote you like: “Integrity is doing the right thing, even when no one is watching.” ― C.S. Lewis
- Expertise: Customer Service and Technical Support
- Hometown: Shelby, Ohio
- First job: Bagger at Cornell’s Grocery Store
- Education and training: Shelby Senior High, A.S. in Audio Engineering from Full Sail University.
- Number of computers at home: 1 Dell Desktop
- Hobbies: music, guitar playing, golfing, reading, binge watching Netflix
- Fuel: Rising Star Coffee
- Favorite thing about Kloud9: Building a company that meets and exceeds the IT needs of our awesome clients.
- Recharging zone: Playing fetch with my cat who thinks she’s a dog
- Apps I can't live without: Flipboard, Outlook, Firefox, Dictionary, Calculator
- Tech tip: rebooting can resolve many computer issues
NOC & Support Desk
Chris Skurkey
Days at rSupportDesk
- Expertise: Email migration to Exchange cloud services; Windows Deployment Services; Phone-based technical support; InfusionSoft; knowing Microsoft Office 365; & PowerShell skills
- Hometown: North Olmsted, OH
- First job: Landscaper in Westlake, OH
- Education and training: Bachelor’s degree in newspaper graphics and design, Kent State University
- Number of computers at home: Three
- Hobbies: Lyric-writing and poetry, meditation, hiking, volleyball, writing
- Fuel: Protein shakes, spinach, hard-boiled eggs, and expresso.
- Favorite thing about Kloud9: The sky is the limit for those who work here and they will learn and accomplish much.
- Recharging zone: Rocky River kayak and pier area
- Apps I can't live without: FreedomPop, PowerShell, Outlook, XMind, Rosegarden, Ardour, QTractor, Rosegarden, Fing, Udemy, Pingdom, Ookla Speedtest, KloudBox, Spotify and kettlebell apps.
- Tech tip: Document everything. It helps tell the complete story to your valued tech support agent. Tech support agents must also document everything (because if you didn’t write it down, it never happened).
Colby Hess
Technical Services Engineer
Days at rSupportDesk
"What can I do to make your life easier?"
Expertise: Linux, Mac, & Windows
Hometown: Tulsa, Oklahoma
First job: The Chocolate Chip Cookie Factory
Education and training: Dell Equalogic & Sonic Wall Technical
Number of computers at home: 12
Hobbies: Photography
Fuel: Anything Hostess & Oatmeal Cream Pies
Favorite thing about rSupportDesk: You never have the same day twice, unlike in Groundhog Day.
Recharging zone: Shooting pictures in the DFW area.
Apps I can't live without: NMAP
Tech tip: Mac Keyboard Shortcuts:
- Command C: Copy
- Command V: Paste
- Command Z: Undo
- Z4: Dropbox Screen
David Zoch
Technical Services Engineer
Days at rSupportDesk
Can't Stop Won't Stop
Expertise: Software & Hardware Support
Hometown: Garland, Texas
First job: Verizon Wireless
Education and training: Associates of Science
Number of computers at home: 4
Hobbies: PC Gaming & Audiophile
Fuel: Cashews
Favorite thing about rSupportDesk: Having Supportive Co-Workers
Recharging zone: Record Hunting in Dallas
Apps I can't live without: Spotify
Tech tip: Windows Keys + Arrow Keys help manage your windows
Joe Parr
Technical Services Engineer
Days at rSupportDesk
"Do or do not, there is no try." -Yoda
Expertise: Software/Hardware Support (including but not limited to Windows/Linux and all associated)
Hometown: El Paso, TX
First job: McDonalds
Number of computers at home: 7
Hobbies: Comic Books, Movies, Tinkering With Computers & Music
Fuel: Cheddar & Sour Cream Chips
Favorite thing about rSupportDesk: The environment is one of family and is very welcoming. There is also a lot of collective knowledge.
Recharging zone: Pete's Dueling Piano Bar
Apps I can't live without: iReddit & Facebook
Tech tip: Always have a Malware cleaner installed on your PC.
Karl Clark
Technical Services Engineer
Days at rSupportDesk
"Don't let the computer know you are in a hurry."
Expertise: Prioritizing Tasks
Hometown: Garland, Texas
First job: Chandlers Landing, Rockwall
Education and training: Associates in CIS, MCSE, ITIL Foundations.
Number of computers at home: 6
Hobbies: Motorcycling
Fuel: Pretzels
Favorite thing about rSupportDesk: The Variety of Customers
Recharging zone: People Watching at My Local Coffee Shop
Apps I can't live without: Craigslist
Tech tip: Change your background from its original image.
Kevin Denbow
Technical Services Engineer
Days at rSupportDesk
"When the going gets weird, the weird turn pro." -Hunter Thompson
Expertise: Removing Viruses
Hometown: Dallas, Texas
First job: Dishboy at a Barbecue Restaurant
Education and training: University of Texas, Austin; A+ & Network+ Certified
Number of computers at home: 6
Hobbies: Raising a Child
Fuel: Guacamole
Favorite thing about rSupportDesk: The People I Work With
Recharging zone: The Race-Track in Grandbury
Apps I can't live without: Norton Power Eraser
Tech tip: You get what you pay for, so be careful what you download.
Luke Glover
Technical Services Engineer
Days at rSupportDesk
"No one is going to hand me success. I must go and get it myself. That's why I'm here. To dominate. To conquer. Both the world and myself." - Unknown
Expertise: Concentration, Dogged Determination & Knife Sharpening
Hometown: Texas
First job: Movie Theatre
Education and training: Central Texas- Business Administration; Linux & Dell Certified
Number of computers at home: 11
Hobbies: Building Things
Fuel: Cheetos & Ritz Crackers
Favorite thing about rSupportDesk: The People & "The Club House"
Recharging zone: Water Skiing at the Lake
Apps I can't live without: Spotify
Tech tip: Read your error messages. They typically tell you what's going on and how to fix the problem.
Nwan Achonwa
Technical Services Engineer
Days at rSupportDesk
"We cannot solve our problems with the same thinking we used when we created them." -Albert Einstein
Expertise: WiFi & Networking
Hometown: Nigeria & Houston
First job: Movie Theatre
Education and training: North Lake Junior College; A+, CCNA Certifications
Number of computers at home: 11
Hobbies: Downloading games, Xbox & Playing Banana Grams
Fuel: Tortilla Chips & Spinach Dip or Chicken 'n Waffles
Favorite thing about rSupportDesk: Definitely the atmosphere, it's so cool!
Recharging zone: Mountain Biking
Tech tip: Disable auto-play on USBs.
Josh Herrman
Technical Service Engineer
Days at Kloud9 IT
“Do or do not, there is no try”
Expertise: Customer Service and Technical Support
Hometown: Cleveland
First job: Deli Clerk
Education/training: Computer and Networking Hardware Degree
Number of computers at home: One
Hobbies: Gaming and Theater
Fuel: Monster Energy
Favorite thing about Kloud9: Fast acting customer service
Apps I can't live without: Reddit, Wi-Fi Analyzer, and Netflix
Tech tip: First rule of IT, reboot it.
Field Services
Tod Hulse
Days at Kloud9 IT
- Quote you like: “You only have once chance to give a good first impression”
- Expertise: 25+ years Network Administration and Security; PC Maintenance that started with building PCs in my basement from old parts.
- Hometown: Cleveland, Ohio
- First job: Busboy at 15 yrs. old
- Education and training: Computer Science; Multiple Windows Server/Client OS Certs.
- Number of computers at home: Wife: “Too many”, Me: “Not enough”
- Hobbies: The Internet & power tools
- Fuel: Coffee, Smoothies, Thai and Mediterranean foods.
- Favorite thing about Kloud9: The people and the services we offer
- Recharging zone: Where ever I can enjoy a cold Hefeweizen
- Apps I can't live without: gmail, gnotes ccleaner
- Tech tip: Please save all your work and restart your device. If that doesn’t fix it, let’s see how we can help.
Web & Marketing Team
Joe Jurczyk
Web Designer
Days at rSupportDesk
Project Team
Michael Eshel
Technical Services Engineer
Days at Kloud9 IT
- Quote you like: A stitch in time saves nine.
- Expertise: Microsoft platforms, server consolidation / virtualization
- Hometown: Holon
- First job: Paper delivery boy
- Education and training: Microsoft Boot camps, self-study.
- Number of computers at home: 6
- Hobbies: Photography, motorcycles, cooking
- Fuel: High quality H20
- Favorite thing about Kloud9: Family owned
- Recharging zone: Purple Mattress
- Apps I can't live without: Do not disturb
- Tech tip: kloud9it.com