Meet The Team

Team_photo

Trent Milliron

Trent Milliron

CEO & Founder

Days at Kloud9 IT

LinkedIn

  • Quote you like: Thinking is man’s only basic virtue, from which all the others proceed. And his basic vice, the source of all his evils, is that nameless act which all of you practice, but struggle never to admit: the act of blanking out, the willful suspension of one’s consciousness, the refusal to think—not blindness, but the refusal to see; not ignorance, but the refusal to know. - Ayn Rand
  • Expertise: Professional Selling
  • Hometown: Shelby, OH
  • First job: Waiter - Ponderosa Steakhouses
  • Education and training: Ohio University - BA Managment Information Systems
  • Number of computers at home: 2
  • Hobbies: Weight Training; Shooting
  • Fuel: Hyde Park Red Velvet Cake
  • Favorite thing about Kloud9: Cool Atmosphere! I have a Fire Poll in my office.
  • Recharging zone: Hyde Park
  • Apps I can't live without: E-trade
  • Tech tip: Need tech help, call Kloud9
Nicole Milliron

Nicole Milliron

Director of Operations

Days at Kloud9 IT

  • Quote you like: “How you do anything is how you do everything”
  • Expertise: Sales and marketing
  • Hometown: Warren, Ohio
  • First job: McDonald’s, “yes, I worked for a clown”
  • Education and training: Family Nurse Practitioner
  • Number of computers at home: 4
  • Hobbies: Tennis
  • Fuel: Time alone with a relaxing tea or glass of wine and a lifetime movie
  • Favorite thing about Kloud9: We keep growing but customers get that “small company feeling” …I love our team!
  • Apps I can't live without: Poshmark, TJMax, Huntington bank, Spotify
  • Tech tip: Call Josh
Kim Stull

Kim Stull

Executive Assistant to the CEO

Days at Kloud9 IT

LinkedIn

  • Quote you like: There are no dumb questions!
  • Expertise: Customer Service & Organizational Skills
  • Hometown: Newton Falls, Ohio
  • First job: Gillettes Nursing Home
  • Education and training: Associate Degree
  • Number of computers at home: 1
  • Hobbies: Shopping & watching my soap (Days of our Lives)
  • Fuel: Chocolate
  • Favorite thing about Kloud9: My Boss is my son-in-law!
  • Recharging zone: Watching my Soap
  • Apps I can't live without: Google
  • Tech tip: Don’t keep clicking if computer doesn’t respond right away!!!
Derek Schroeder

Derek Schroeder

Service Manager

Days at Kloud9 IT

  • Quote you like: “If you always do what you’ve always done, you’ll always be where you’ve always been.”
  • Expertise: 15+ years of IT experience including high-level infrastructure migrations, software and IT consulting / assessments, and client management.
  • Hometown: Lakewood, OH
  • First job: TOPS Supermarket – cart associate
  • Education and training: Microsoft MCP, Barracuda Certified Engineer (multiple products)
  • Number of computers at home: 2
  • Hobbies: Exercise, watching sports, shooting, Netflix binging a season in a week
  • Fuel: Caffeine in all varieties, spicy food
  • Favorite thing about Kloud9: Passionate, dedicated team who cares about more than just resolving the problem at hand.
  • Apps I can't live without: Spotify, Google Maps, banking apps
  • Tech tip: You’re only as secure as your weakest password.

Helpdesk Support

Josh Herrman

Josh Herrman

Technical Service Engineer

Days at Kloud9 IT

“Do or do not, there is no try”

Expertise: Customer Service and Technical Support
Hometown: Cleveland
First job: Deli Clerk
Education/training: Computer and Networking Hardware Degree
Number of computers at home: One
Hobbies: Gaming and Theater
Fuel: Monster Energy
Favorite thing about Kloud9: Fast acting customer service
Apps I can't live without: Reddit, Wi-Fi Analyzer, and Netflix
Tech tip: First rule of IT, reboot it.

Jacob Luna

Jacob Luna

Field Services

Days at Kloud9 IT

  • Quote you like: No such thing as a life that’s better than yours.
  • Expertise: Super Smash Bros
  • Hometown: Cleveland, OH
  • First job: Duet Fine Catering
  • Education and training: Graduated Lakewood High School, CompTIA A+
  • Number of computers at home: 3
  • Hobbies: Video games, bike riding, basketball, hanging with friends
  • Fuel: Water
  • Favorite thing about Kloud9: People
  • Apps I can't live without: Snapchat, YouTube, Gmail, FB Messenger, Amazon, Spotify, Google
  • Tech tip: If the PC won’t turn on power cycle it and try reseating the RAM
Chris Kugli

Chris Kugli

Days at Kloud9 IT

  • Quote you like: "Be water, my friend." - Bruce Lee
  • Expertise: Windows and Apple environments, Learning new techniques and skills.
  • Hometown: Cleveland, Ohio
  • First job: Dish Washer
  • Education/training: Associates in Computer Programming, Lifelong learner of all things.
  • Number of computers at home: 5
  • Hobbies:  Gaming, Physical Fitness, Marvel Universe
  • Fuel: Tea + Honey
  • Favorite thing about Kloud9: Getting exposed to new and diverse environments and being able to adapt accordingly.
  • Apps I can't live without:  Spotify, Google News
  • Tech tip: Get a password manager, do not use Excel.
Jorge Bolanos-Bretz

Jorge Bolanos-Bretz

Days at Kloud9 IT

  • Quote you like: “IT’S A TRAP“ General Ackbar – Star Wars
  • Expertise:
  • Hometown: San Antonio, Texas
  • First job: Wedding Caterer
  • Education/training: Tri-C
  • Number of computers at home: 4
  • Hobbies: Family's personal IT Tech, D&D, Magic the Gathering, Gardening
  • Fuel: Zoa and G-fuel , or Tea
  • Favorite thing about Kloud9: The team is very helpful to one another. Great work environment
  • Apps I can't live without: Google
  • Tech tip: Update your passwords or passphrases quarterly to keep your online health!!

Project Team

Mark Milliron

Mark Milliron

Network Engineer

Days at Kloud9 IT

LinkedIn

  • Quote you like: “Integrity is doing the right thing, even when no one is watching.” ― C.S. Lewis
  • Expertise: Customer Service and Technical Support
  • Hometown: Shelby, Ohio
  • First job: Bagger at Cornell’s Grocery Store
  • Education and training: Shelby Senior High, A.S. in Audio Engineering from Full Sail University.
  • Number of computers at home: 1 Dell Desktop
  • Hobbies: music, guitar playing, golfing, reading, binge watching Netflix
  • Fuel: Rising Star Coffee
  • Favorite thing about Kloud9: Building a company that meets and exceeds the IT needs of our awesome clients.
  • Recharging zone: Playing fetch with my cat who thinks she’s a dog
  • Apps I can't live without: Flipboard, Outlook, Firefox, Dictionary, Calculator
  • Tech tip: rebooting can resolve many computer issues
Owen Brand

Owen Brand

Network Engineer

Days at Kloud9 IT

  • Quote you like: Seek first to understand, then be understood
  • Expertise: Windows and Linux environments, Project management and client services
  • Hometown: Brownsville, TX
  • First job: Bus Boy
  • Education/training: El Centro College, lifelong love of learning.
  • Number of computers at home: 4 at home and two in the cloud.
  • Hobbies: Cooking, food, small farm life
  • Fuel: Coffee and Indian food though mostly coffee
  • Favorite thing about Kloud9: The open collaboration that makes the team work so well.
  • Apps I can't live without: CopyMeThat = recipe bliss, YouTube, Spotify, rif is fun
  • Tech tip: Use a good password manager to make your connected life easier and much more secure.
Michael Eshel

Michael Eshel

Technical Services Engineer

Days at Kloud9 IT

  • Quote you like: A stitch in time saves nine.
  • Expertise: Microsoft platforms, server consolidation / virtualization
  • Hometown: Holon
  • First job: Paper delivery boy
  • Education and training: Microsoft Boot camps, self-study.
  • Number of computers at home: 6
  • Hobbies: Photography, motorcycles, cooking
  • Fuel: High quality H20
  • Favorite thing about Kloud9: Family owned
  • Recharging zone: Purple Mattress
  • Apps I can't live without: Do not disturb
  • Tech tip: kloud9it.com
Todd Blum

Todd Blum

Days at Kloud9 IT

  • Quote you like: "The best work is not what is most difficult for you; it is what you do best." - Jean-Paul Sartre
  • Expertise: IT Helpdesk, Networking, Printing, Wireless Networking, Firewalls, VPNs, Linux/Unix, System Administration
  • Hometown: Cleveland, Ohio, USA
  • First job: In 1990, Cleveland West Road Running Club as Database admin/developer, desktop publishing, IT
  • Education/training: Lakeland Community College, Computer Programming, Networking, IT Hardware
  • Number of computers at home: 2
  • Hobbies: Classical and Jazz Violin, Social Dancing
  • Fuel: Peanut butter
  • Favorite thing about Kloud9: Being able to provide support for workstations, laptops, servers, networks, server hosting, hosted file storage, hosted remote desktops, all as part of a single integrated IT solution for businesses. I’ve never seen any other company offer an IT solution that is as comprehensive and integrated as ours.
  • Apps I can't live without: The telephone. Instant voice communication with other companies and coworkers is a great thing.
  • Tech tip: When you notice an issue, report it right away instead of waiting until it turns into a larger problem

Web & Marketing Team

Joe Jurczyk

Joe Jurczyk

Web Designer

Days at rSupportDesk

LinkedIn

  • Expertise: Open-Source Content Management Systems (WordPress, Joomla), Web Design/Development
  • Hometown: Brecksville
  • First job: Cutting lawns during junior high; First "professional" job: selling vacuum cleaners
  • Education and training: BS in Systems Engineering, MBA, MA in Instructional Technology
  • Number of computers at home: 7 or 8 working computers and another 4-5 gathering closet dust that I can't bear to get rid of
  • Hobbies: Distance Running (completed 21 marathons in 2015)
  • Fuel: 1 pot of coffee and 1-2 Monster Energy Drinks/Day
  • Favorite thing about Kloud9: Being able to help clients build an online presence
  • Recharging zone: Trail running in either the Metroparks or Cuyahoga Valley National Park
  • Apps I can't live without: Twitter and Facebook
  • Tech tip: Turn off background activity and close apps on your phone to save battery life.
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