Meet The Team

Trent Milliron

Trent Milliron

CEO & Founder

Days at Kloud9 IT

LinkedIn

  • Quote you like: Thinking is man’s only basic virtue, from which all the others proceed. And his basic vice, the source of all his evils, is that nameless act which all of you practice, but struggle never to admit: the act of blanking out, the willful suspension of one’s consciousness, the refusal to think—not blindness, but the refusal to see; not ignorance, but the refusal to know. - Ayn Rand
  • Expertise: Professional Selling
  • Hometown: Shelby, OH
  • First job: Waiter - Ponderosa Steakhouses
  • Education and training: Ohio University - BA Managment Information Systems
  • Number of computers at home: 2
  • Hobbies: Weight Training; Shooting
  • Fuel: Hyde Park Red Velvet Cake
  • Favorite thing about Kloud9: Cool Atmosphere! I have a Fire Poll in my office.
  • Recharging zone: Hyde Park
  • Apps I can't live without: E-trade
  • Tech tip: Need tech help, call Kloud9

Kim Stull

Executive Assistant to the CEO

Days at Kloud9 IT

LinkedIn

  • Quote you like: There are no dumb questions!
  • Expertise: Customer Service & Organizational Skills
  • Hometown: Newton Falls, Ohio
  • First job: Gillettes Nursing Home
  • Education and training: Associate Degree
  • Number of computers at home: 1
  • Hobbies: Shopping & watching my soap (Days of our Lives)
  • Fuel: Chocolate
  • Favorite thing about Kloud9: My Boss is my son-in-law!
  • Recharging zone: Watching my Soap
  • Apps I can't live without: Google
  • Tech tip: Don’t keep clicking if computer doesn’t respond right away!!!
Jason Henkel

Jason Henkel

Customer Experience Manager

Days at Kloud9 IT

LinkedIn

  • Quote you like: If you think you can, you’re right. If you think you can’t, you’re right.
  • Expertise: Desired future-state enablement
  • Hometown: Shelby, Ohio
  • First job: Golf club cleaner – Shelby Country Club
  • Education and training: BA – Ohio University. MBA – Cleveland State University
  • Number of computers at home: 1 (I’m a minimalist)
  • Hobbies: Self-help anything (blogs, videos, books, etc). Meditation. Yoga.
  • Fuel: Bullet proof coffee & White Tea
  • Favorite thing about Kloud9: A ‘true’ cloud offering which enables profitable business processes
  • strong>Recharging zone: Home with family.
  • Apps I can't live without: Evernote, StumbleUpon, YouTube, Amazon Prime, Netflix.
  • Tech tip: Take time to learn the software. Don’t just get it and sprint without taking proper time to really learn it… It’s a waste of money and more importantly, a waste of productivity.
Derek Schroeder

Derek Schroeder

Service Manager

Days at Kloud9 IT

  • Quote you like: “If you always do what you’ve always done, you’ll always be where you’ve always been.”
  • Expertise: 15+ years of IT experience including high-level infrastructure migrations, software and IT consulting / assessments, and client management.
  • Hometown: Lakewood, OH
  • First job: TOPS Supermarket – cart associate
  • Education and training: Microsoft MCP, Barracuda Certified Engineer (multiple products)
  • Number of computers at home: 2
  • Hobbies: Exercise, watching sports, shooting, Netflix binging a season in a week
  • Fuel: Caffeine in all varieties, spicy food
  • Favorite thing about Kloud9: Passionate, dedicated team who cares about more than just resolving the problem at hand.
  • Apps I can't live without: Spotify, Google Maps, banking apps
  • Tech tip: You’re only as secure as your weakest password.

Support Desk

Josh Herrman

Josh Herrman

Technical Service Engineer

Days at Kloud9 IT

“Do or do not, there is no try”

Expertise: Customer Service and Technical Support
Hometown: Cleveland
First job: Deli Clerk
Education/training: Computer and Networking Hardware Degree
Number of computers at home: One
Hobbies: Gaming and Theater
Fuel: Monster Energy
Favorite thing about Kloud9: Fast acting customer service
Apps I can't live without: Reddit, Wi-Fi Analyzer, and Netflix
Tech tip: First rule of IT, reboot it.

Mark Milliron

Mark Milliron

Technical Service Engineer

Days at Kloud9 IT

LinkedIn

  • Quote you like: “Integrity is doing the right thing, even when no one is watching.” ― C.S. Lewis
  • Expertise: Customer Service and Technical Support
  • Hometown: Shelby, Ohio
  • First job: Bagger at Cornell’s Grocery Store
  • Education and training: Shelby Senior High, A.S. in Audio Engineering from Full Sail University.
  • Number of computers at home: 1 Dell Desktop
  • Hobbies: music, guitar playing, golfing, reading, binge watching Netflix
  • Fuel: Rising Star Coffee
  • Favorite thing about Kloud9: Building a company that meets and exceeds the IT needs of our awesome clients.
  • Recharging zone: Playing fetch with my cat who thinks she’s a dog
  • Apps I can't live without: Flipboard, Outlook, Firefox, Dictionary, Calculator
  • Tech tip: rebooting can resolve many computer issues
Charles ‘Chaz’ Ference

Charles 'Chaz' Ference

Technical Service Engineer, intern

Days at Kloud9 IT


Field Services

Tod Hulse

Tod Hulse

Days at Kloud9 IT

  • Quote you like: “You only have once chance to give a good first impression”
  • Expertise: 25+ years Network Administration and Security; PC Maintenance that started with building PCs in my basement from old parts.
  • Hometown: Cleveland, Ohio
  • First job: Busboy at 15 yrs. old
  • Education and training: Computer Science; Multiple Windows Server/Client OS Certs.
  • Number of computers at home: Wife: “Too many”, Me: “Not enough”
  • Hobbies: The Internet & power tools
  • Fuel: Coffee, Smoothies, Thai and Mediterranean foods.
  • Favorite thing about Kloud9: The people and the services we offer
  • Recharging zone: Where ever I can enjoy a cold Hefeweizen
  • Apps I can't live without: gmail, gnotes ccleaner
  • Tech tip: Please save all your work and restart your device. If that doesn’t fix it, let’s see how we can help.
Brian Bolls

Brian Bolls

Technical Service Engineer

Days at Kloud9 IT

  • Quote you like: “If you can’t explain it simply, you don’t understand it well enough”
  • Expertise: Jack of all trades, master of some
  • Hometown: Sheffield Lake, Ohio
  • First job: Paperboy
  • Education and training: BS Computer Science — Kent State University
  • Number of computers at home: 3
  • Hobbies: Video games
  • Fuel: A hot shower and morning cup of coffee
  • Favorite thing about Kloud9: The staff and that dog that wanders into the office
  • Apps I can't live without: I could live without my phone
  • Tech tip: Using multiple Anti-virus suites at once may heavily slow down your PC; pick one.

Web & Marketing Team

Joe Jurczyk

Joe Jurczyk

Web Designer

Days at rSupportDesk

LinkedIn

  • Expertise: Open-Source Content Management Systems (WordPress, Joomla), Web Design/Development
  • Hometown: Brecksville
  • First job: Cutting lawns during junior high; First "professional" job: selling vacuum cleaners
  • Education and training: BS in Systems Engineering, MBA, MA in Instructional Technology
  • Number of computers at home: 7 or 8 working computers and another 4-5 gathering closet dust that I can't bear to get rid of
  • Hobbies: Distance Running (completed 21 marathons in 2015)
  • Fuel: 1 pot of coffee and 1-2 Monster Energy Drinks/Day
  • Favorite thing about Kloud9: Being able to help clients build an online presence
  • Recharging zone: Trail running in either the Metroparks or Cuyahoga Valley National Park
  • Apps I can't live without: Twitter and Facebook
  • Tech tip: Turn off background activity and close apps on your phone to save battery life.
  • April C. Frandsen

    April C. Frandsen

    Days at Kloud9 IT

    • Quote you like: “Conformity is the jailor of freedom and the enemy of growth”. -JFK
    • Expertise: Sales, Admin, Management
    • Hometown: Vienna, WVA
    • First job: Taco Bell
    • Education and training: B.S. in Behavioral Psychology- Virginia Commonwealth University
    • Number of computers at home: 1 Desktop, 4 Laptops, 1 Tablet
    • Hobbies: Golf, Pool, Chess, Reading, Surfing, Gardening
    • Fuel: Brownie Batter Ben & Jerrys & White Cheddar Popcorn
    • Favorite thing about Kloud9: I love not having to worry about standing behind the products & services I sell every day. It is very important to me that I can be honest with my clients.
    • Recharging zone: Sitting on the couch with my animals watching cheesy crime dramas
    • Apps I can't live without: Google Maps, Ebay/Amazon Mobile, Outlook & Gmail
    • Tech tip: Call Trent
    Nicole Milliron

    Nicole Milliron

    Marketing Director

    Days at Kloud9 IT

    • Quote you like: “How you do anything is how you do everything”
    • Expertise: Sales and marketing
    • Hometown: Warren, Ohio
    • First job: McDonald’s, “yes, I worked for a clown”
    • Education and training: Family Nurse Practitioner
    • Number of computers at home: 4
    • Hobbies: Tennis
    • Fuel: Time alone with a relaxing tea or glass of wine and a lifetime movie
    • Favorite thing about Kloud9: We keep growing but customers get that “small company feeling” …I love our team!
    • Apps I can't live without: Poshmark, TJMax, Huntington bank, Spotify
    • Tech tip: Call Josh

    Project Team

    Michael Eshel

    Michael Eshel

    Technical Services Engineer

    Days at Kloud9 IT

    • Quote you like: A stitch in time saves nine.
    • Expertise: Microsoft platforms, server consolidation / virtualization
    • Hometown: Holon
    • First job: Paper delivery boy
    • Education and training: Microsoft Boot camps, self-study.
    • Number of computers at home: 6
    • Hobbies: Photography, motorcycles, cooking
    • Fuel: High quality H20
    • Favorite thing about Kloud9: Family owned
    • Recharging zone: Purple Mattress
    • Apps I can't live without: Do not disturb
    • Tech tip: kloud9it.com