About

About Us
Kloud9 was founded in 2007 to provide IT support that was professional, affordable, and most importantly, reliable. Kloud9, located in Cleveland, Ohio, is a full-service provider of computer support and telephone service with certified computer technicians at hourly rates or low monthly prices for large businesses, home or small offices, and homeowners. Kloud9 provides 24/7 remote or on-site computer support throughout Ohio with guaranteed uptimes and a 100% satisfaction guarantee.

Our Corporate Mission
Kloud9 mission is to provide both the home and business computer user with fast, friendly, and professional computer support and telephone service while maintaining an unsurpassed level of customer service. We create trusted relationships with our customers, employees, and partners. We handle challenges in a professional, competent and timely manner. We are seen by the communities we serve as a valuable, contributing member and this focus allows us to build long lasting relationships and remain competitive in the markets we serve. Our customers recommend us to others because they trust that we will deliver on our promise and will uphold their good name.

Our Team
Trent Milliron - Founder & CEO
Trent Milliron sets the strategic direction of Kloud9, working closely with the management team on all sales, marketing and operational issues. Trent founded Kloud9 in early 2007, and has been instrumental in establishing the company as one of the premier IT service providers in the United States. Under Trent's leadership the company has experienced tremendous revenue growth, industry leading customer retention rates and operating gross profit margins. He has also attracted private label Resellers, structured numerous strategic partnerships, and started a franchise system for others interested in providing Managed Services, Hosted IT and VoIP services. Trent has been a successful entrepreneur in the Ohio region since 2003, and has a deep background in guiding Service Providers to critical mass. Mr. Milliron is a graduate of Ohio University.

Nicole McClain - Internet Marketing Manager & Partner
Nicole McClain is the Internet Marketing Manager for Kloud9. She develops and manages Kloud9 marketing campaigns, website, development, branding and business development decisions. Nicole has over 7 years of strategy, creative evolution, web development, user experience, project management and design implementation. Because of Nicole's multi-level abilities, she has directed creative teams and programmers, served as online content provider and an overall quality controller. Clients and fellow co-workers describe her as strategic, results-oriented, experienced, energetic, detail-oriented, and most importantly, able to see their side and help those see hers. Nicole holds a bachelor's degree with a double major in marketing and management as well as a certificate in human resources.

Mark Milliron Lead Certified Technician
Mark Milliron is the lead technician for Kloud9. With 6 years of professional computer experience and a variety of vendor certifications, Mark works closely with our clients to solve computer and software problems, networking issues, virus removal and spyware, software upgrades and VoIP technology. He is proficient with Mac OSX, Windows XP, Windows VISTA, Windows 7, PC setup and optimization, wireless networking, and more. Mark is a graduate of Full Sail University of Florida.

Networking & Technician Service Team
Our team of certified network engineers and computer technicians are experienced and devoted agents who are highly trained and mobile individuals dedicated to making your technology life easier. Our team is completely professional, knowledgeable, and trustworthy.

Web Optimization & Consulting Team
Our Web Consultants have over 8 years of rich web development, information architecture, design implementation, search engine tactics and user experience strategy. Even if you plan to design your own site, you should contract with a Web Consultant to review your design drafts, content, and search engine strategy. A consultant can save you a great deal of time and money and can help avoid costly redesign and marketing errors.

Where do you begin? What does it cost? What is the importance of content on the home page or the number of pages on your site? Is link building important or simply a waste of time? How important is the design of a Web site and how will the design affect your rank in the search engines? What should be your strategy for the site, your clients, your potential clients and your staff? Good questions, all of which someone from our Web Consulting Team can answer.